Privacy Policy - Tokichat

Privacy Policy – Tokichat

Last Updated: June 14, 2025

1. Introduction

At Tokichat, we respect your privacy and are fully committed to protecting the personal data you provide when using our services. This policy explains how we collect, use, store, and protect your information, in accordance with data protection regulations in the Kingdom of Saudi Arabia and applicable international laws.

2. Information We Collect

  • Personal Information: Name, email address, phone number, business name, and other contact details.
  • Usage Information: Login activity, interactions within the dashboard, number of chats and messages sent.
  • Technical Information: IP address, browser type, device type, and operating system.
  • End-Customer Information: WhatsApp numbers of your customers. Message content is not accessed unless required for technical support, and only within permitted limits.

3. How We Use Your Information

  • To deliver and improve our WhatsApp Business services.
  • To activate your account and manage your subscription.
  • To send system notifications and service updates.
  • To provide customer support and resolve issues.
  • To comply with legal obligations and regulatory requirements.

4. Information Sharing

We do not sell or share your data with third parties, except in the following cases:

  • With authorized service providers (e.g., WhatsApp BSP partners) to enable core services.
  • When required by law or regulatory authorities.
  • With your explicit consent.

5. Data Protection

We implement appropriate technical and organizational measures, including encryption and access control, to protect your data from unauthorized access, loss, or misuse.

6. Data Retention

We retain your data only as long as necessary to provide services or comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Cookies

We may use cookies to enhance your experience and analyze usage patterns. You can disable cookies through your browser settings.

8. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data under applicable laws.

9. End-Customer Privacy

You are responsible for obtaining consent from your customers before sending them WhatsApp messages. Tokichat is not liable for misuse of customer data by clients.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or through your dashboard.

11. Contact Us

If you have any questions or data requests, please contact us at: support@tokichat.ai