Overview
At Tokichat, we are committed to delivering high-quality digital services and products that meet our clients’ expectations both in Saudi Arabia and internationally. However, we understand that there may be situations where a refund request is necessary. Below is our official Refund and Returns Policy:
Refunds
1. Refund Window:
- Customers are eligible for a full refund within 14 days of purchase or activation, provided the service has not been fully utilized.
- After 14 days, refunds may be granted only under exceptional circumstances evaluated by Tokichat’s support team.
2. Refund Conditions:
- The request must be submitted within the refund window.
- The system must not have been used or technically/operationally customized, including but not limited to account-specific configurations, code-level modifications, or any custom setup.
If the system has been partially or fully used, or any technical customization has been performed, the refund will not be applicable. - The request must be sent to support@tokichat.ai with account details and the reason for the refund.
3. Refund Method:
- Refunds will be issued via the original method of payment within 10 business days.
- For bank transfers, the customer must provide accurate banking information.
4. Non-Refundable Services:
- Subscriptions after activation and usage.
- Custom technical or development services.
- Any integrations or setups completed based on client specifications
Additional Clauses:
- Tokichat reserves the right to modify this policy at any time in accordance with local and international laws.
- This policy does not affect your statutory consumer rights in Saudi Arabia or your country of residence.
Need help?
Contact us at support@tokichat.ai for questions related to refunds and returns.